Privacy policy
Last updated: October 13, 2026
This policy explains how the Outage Protection Program ("we," "us"), operated by Garns Global LLC, collects and uses information on outageprotectionprogram.com and when you contact us. Questions: garnsgloballlc@gmail.com or (281) 607-2182.
What we collect
- Your quiz answers: your ZIP code, whether you own your home, whether you have solar, your home type, your roof shade (where asked), your monthly electric bill range, how you describe your bill-paying history, and whether you'd like to learn more.
- Contact details: your name, email, mobile number and (if you give it) street address.
- Your consent record: the exact consent wording you agreed to, and the date, time, IP address and page.
- Technical and ad data: IP address, browser and device type, the page you came from, and ad tracking values in the link you clicked (such as utm codes and Facebook click IDs).
- Cookies and pixels: we use the Meta Pixel to measure which ads lead to visits and requests, and to show our ads to people likely to be interested. Meta may collect information about your visit under its own policies.
How we use it
- To call and text you about home energy options for your home, as you asked.
- To check whether your home is in our service area and match you to the right plan.
- To schedule your call and, if you go ahead, to arrange the installation.
- To measure and improve our ads and website.
- To keep records of your consent and meet our legal obligations.
Calls and texts
If you check the consent box, we may call and text the number you gave us about your home energy options, including with automated technology and AI or prerecorded voice. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to any text to opt out, or tell the person who calls you, or email garnsgloballlc@gmail.com. We honor do-not-call requests. Mobile numbers and SMS consent are never sold, rented or shared with third parties or affiliates for their marketing purposes.
Who we share it with
- Service providers that run our website, forms, CRM and phone systems for us, only to provide those services.
- The installation partner for your home, if you choose to move forward, so they can review your home and install your system.
- Meta, through the Meta Pixel, for ad measurement as described above.
- When the law requires it, or to protect our rights and the safety of others.
We do not sell your personal information, and we don't share your contact details with other companies for their own marketing.
How long we keep it
We keep lead information as long as needed to follow up with you and run our business. We keep consent records for up to 5 years.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop using it for marketing. Email garnsgloballlc@gmail.com. We respond within 45 days. If we decline a request, you can appeal by replying to our answer.
Security
We use reasonable safeguards to protect your information. No system is perfectly secure.
Children
This site is for adult homeowners. We don't knowingly collect information from anyone under 18.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Garns Global LLC, operator of the Outage Protection Program
(281) 607-2182
garnsgloballlc@gmail.com